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Agreement Description
Master Services Agreement General terms and conditions applicable to all Provider products and Services.
Service Attachment for Managed Services Core managed services including monitoring, remote management, and help-desk.
Service Attachment for Voice-over Internet Protocol Managed unified communication services including voice over IP.
Service Attachment for Network Services (APEX) Service description for wireless and related services.
Service Attachment for BDR Service Managed backup and disaster recovery services including local, cloud, and third-party backups.
Service Attachment for Managed Security Services Advanced cyber-security services including SOC and SIEM.
Service Attachment for Managed Video Surveillance Services Video surveillance services including installation and monitoring of cameras.
Schedule of Third-Party Services Data security and privacy agreement including statutorily required terms.
Service Level Objectives Targeted response times depending on level of severity of an outage