318-442-5743 sales@ttalx.com

Using TTALX Remote Access Tools

Our clients enjoy the same remote access tools that our support team uses each and every day. Please follow these steps so that you are able to access your computer remotely.

You will need both your cell phone and your computer.

Download an Authenticator App such as Authy

Open a browser and go to: https://control.itsupport247.net

Email ID: you@yourcompany.com

Password: Provided by TTALX

Scan the barcode with your authenticator app and put the 6 digit code in the space provided (this changes every 30 seconds)

Click the little computer icon in the row that says “Resource Name” (highlighted in red in the picture)

You will be presented with a LogMeIn login page that asks for a username and password. This is your username and password you login to your computer at the office with. 

Look for the Remote Control button on the next page (highlighted in red in the picture)

Once you click that the first time it will download a file. Please click and open the file to start the remote session. 

Activate screen blanking if you wish and click continue to be brought to your desktop. 

You will now be brought to your desktop, you may see multiple windows if you have multiple screens at the office. 

Great! You now have remote access to your office computer. Please contact our staff at 318-442-5743 or support@ttalx.com if you have any issues.